Returns, Exchanges, and Refunds Policy

Dedicated to your complete satisfaction, you have a period of 14 days after receiving your order to notify us of your wish to return an item, whether due to a change of mind or a potential non-conformity. You can then choose, at your preference, a refund or an exchange.

1. Cancellation and Refund Request (Right of Withdrawal)

Your right to cancel begins on the date you place your order and ends 14 days after the date you receive your package. In order to process your request with the utmost clarity, the procedure depends on the current status of your order:

• Case 1: Your order has not yet been shipped. You can request the cancellation of your order. It will be processed and the refund initiated only after validation from us confirming that your package has not yet been handed over to the carrier.

• Case 2: Your order has been shipped but not yet received. You can exercise your right of withdrawal. However, since the goods are already in transit, cancellation will require you to receive the package first and then return it to us. Return shipping costs will be your responsibility.

• Case 3: You have already received your order. You have 14 days from receipt to submit your refund request. Once the request is made, you must return the product(s) to us within a maximum of 14 days. Return shipping costs remain your responsibility.

How to request a cancellation or refund? A withdrawal button is available directly in your guest customer account (no profile creation required). You can also make your request by contacting us directly at: contact@agalino.com. This is actually the preferred option as it allows us to personalize and improve the refund process.

2. Exchange Request

If you prefer to exchange your jewelry (change of model, etc.), the procedure is simplified. Since the withdrawal button is not intended for exchanges, simply contact us directly by email at contact@agalino.com within 14 days of receiving your package. We will personally assist you in organizing the return and reserving your new jewelry.

3. Conditions of Acceptance (valid for both refunds and exchanges)

Items returned without a prior request will not be accepted. To be eligible for a refund or an exchange, your order must strictly meet the following conditions:

• Subject to a simple fitting: You have the right to try on the jewelry to ensure it suits you. However, the product must not have been worn beyond what is strictly necessary for this fitting.

• Be in perfect condition: Any item returned damaged, scratched, soiled, or clearly used will be subject to refusal or a deduction from the refund.

• Be carefully packaged: Place the product back in its complete original packaging (except for size exchanges where the original packaging is not necessary in order to reduce your postal costs). Failure to comply with these guidelines will result in the exchange or refund not being accepted.

4. Shipping Process and Costs

Once your request is accepted, we will provide you with detailed instructions on how to proceed with the return.

• In the event of a non-conformity of one of our jewelry pieces, return shipping costs will be covered by AGALINO.

• In all other cases (change of mind), return shipping costs will be your responsibility. We advise you to use a tracked shipping method. We cannot be held responsible in the event of loss or non-receipt of your return package.

5. Damages and Issues upon Receipt

Please inspect your order upon delivery. Contact us immediately at contact@agalino.com if the item is defective, damaged during transit, or if you received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

6. Exceptions and Non-Returnable Items

Due to their unique nature, certain items cannot be returned, exchanged, or refunded:

• Custom-made or personalized jewelry (including specific resizing). Please feel free to contact us with any questions or concerns about a specific item before placing your order.

7. Refunds and Processing Times

Upon receipt of your return package (or your proof of shipment), we will contact you by email to confirm the approval or rejection of your request. If the refund is approved: It will be automatically processed and credited to your original payment method within a maximum of 14 days, in accordance with the law. This refund includes all amounts paid at the time of the order, including standard initial shipping costs. Return shipping costs, however, remain your responsibility. If you do not receive your refund, you can contact us at contact@agalino.com.